Frequently Asked Questions
How can I get patient education materials for my office?
You may order materials online or call caregiver hotline 1-888-588-0258.
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Where can I find information on billing my patient or their insurance for the cord blood collection?
For any questions regarding billing, please feel free to call our healthcare provider hotline 1-888-588-0258.
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My patient is interested in donating her baby's cord blood stem cells. Where can I find out about donating to a public bank?
Visit http://www.CordBloodDonor.org to see if there is a donation facility in your area. Unfortunately, cord blood collection for public donation can only be accommodated at specified hospitals in limited regional locations. This is primarily due to funding constraints of many public banks. In addition, many families are ineligible for donation for a variety of reasons including family health history, maternal exposure to viruses, and international travel.
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Do you offer financial assistance to those patients in need of a stem cell transplantation?
We offer a Designated Transplant Program for expectant families whose family member (up to third relative) is diagnosed with a disease treatable with cord blood stem cells. Cord Blood Registry will collect, process, and store cord blood for qualifying families at no charge. Families may apply for the DTP with a letter of recommendation from their hematologist or oncologist.
Click here to learn more about our Designated Transplant Program.
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I want to be kept abreast of recent medical advancements and technology pertaining to cord blood stem cells. Do you provide this information to physicians?
Yes. You may sign up for periodic e-mail updates containing the latest cord blood stem cell news. Or call 1-888-588-0258 for more information.
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