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CBR is committed to the highest quality service in everything we do. From the first contact until your baby's cord blood is safely stored with us, we're here to guide you through every step of the way.
Accreditation & Validation
- CBR has the longest history of accreditation with the American Association of Blood Banks (AABB) for the specialized processing of cord blood - this is an important way to gauge our commitment to quality.
- CBR is registered with the FDA for cord blood stem cell processing and is compliant with all regulations. CBR is a long-standing member of the Better Business Bureau.
Quality Service Guarantee
As a client of Cord Blood Registry, your baby's sample is backed by our unique quality service guarantee. If you need to use your child's cord blood stem cells for transplantation and the cells fail to engraft, you'll receive a refund of all fees paid to CBR and an additional $50,000.
Excellent Customer Service
Our highly trained new account representatives are available toll free, at 1-888-932-6568 7 days a week (from 6AM - 9PM PST Monday - Friday and from 7AM - 4PM PST on Sat & Sun), to answer all your questions and explain how our process works. In addition, our on-call staff is always available 24/7 for your obstetrician during delivery.
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