Exceptional Customer Service

MEET Sherry

Transplant Coordinator

Here when you need us

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CBR's team of dedicated professionals is prepared to guide you through every step of the banking process and beyond.

Delivering exceptional customer service to our clients is as important to us as delivering quality cord banking services. Our dedicated transplant coordinator is but one of a team of dedicated, passionate professionals at CBR. We're here to answer your initial questions about cord blood stem cells, ensure your stem cell samples are securely stored, and work with your doctor should you ever need to use your stored cells for treatment.

For eight years running, our clients have given us a 99% customer satisfaction rating.13 We want you to be 100% satisfied so, from the first time you contact us to the day your baby's stem cells are safely stored to that moment you need them for treatment, we are your family's partner in health.

Cord Blood Experts

CBR's highly trained Cord Blood Experts can answer all of your questions about cord blood and tissue banking. They are also available to speak with you at your convenience – you pick the day and time. Schedule a call now.

On-Call Staff

You're never alone with CBR. Our on-call staff is always available to answer urgent questions you or your healthcare provider may have, 24 hours a day, 7 days a week.  

What our Clients Say About our Customer Service

"I feel confident I made the right choice with CBR...
The enrollment process was well-organized, clear, and easy to do. I had immediate responses to my requests, and the kit arrived the following morning - so fast! I even received a follow-up phone call for confirmation and to ask me if I had any additional questions. I feel confident I made the right choice with CBR."

~ Jade H

"I have banked each of my children's cord blood because each child is different, even if they are siblings."

~ Ana T

"We are so fortunate that we have been able to do this for our son"
"It is something that you hope you never have to use, but it is also something that you can't get back if you don't do it when the time comes. We are so fortunate that we have been able to do this for our son and will be doing it for our little one coming soon."

~ Mandi M

"The staff are very professional and helpful."
"As a medical professional, I was very impressed with the materials provided concerning cord blood and tissue research and general information. The staff are very professional and helpful. Thank you for making this decision an easy one!"

~ Rachel H

"A plan we could afford."
"Our representative gave us the option for a 12-month, no interest payment plan, which fit our needs. She also told us about the gift registry, which we asked our friends and family to contribute to in lieu of baby items."

~ Sarah H

"I am a cancer survivor in remission."
"I am very happy about the Newborn Possibilities Program. I hope I never have to use the program, but it's really nice to have the peace of mind for the next five years."

~ Melissa B