we're here to help

By Phone

Expecting Families

1.888.587.1456 (Mandarin)
1.415.530.7321 (Español)
International callers: 650.635.1420
Monday to Friday (6am - 8pm PST)
Saturday & Sunday (6am - 4pm PST)
24 hour emergency hotline available to clients.

Client Services/Billing Department

Cord Blood Registry
6550 S. Bay Colony Drive, Suite 100
Tucson, AZ, 85756

Monday to Friday (5am - 5pm PST)

By Fax



Cord Blood Registry
11915 La Grange Ave.
Los Angeles, CA 90025

Send us a message

Fill out the form below and a representative will contact you within 1-2 business days.
Please do NOT use this form to send any sensitive information such as passwords, credit card numbers, social security numbers.


Thank you!

An email has been sent.

Call 1-888-588-1292 for a courier* when your baby's cord blood is ready to be shipped to our laboratory.

Call For Pickup

Hospital pickup is available 24 hours a day, seven days a week. Please have the following available when you call:

  • Tracking number on the enclosed airbill
  • Hospital address (to confirm) and room number
  • Deposit ID (located on the green or white bar code label on the side of the kit)

* You are not required to use the courier option; you may use any express courier of your choice.