we're here to help

By Phone

Expecting Families

1.888.587.1456 (Mandarin)
1.888.932.6568 (Español, presione 1)
Monday to Friday (6am - 8pm PST)
Saturday & Sunday (6am - 4pm PST)
24 hour emergency hotline available to clients.

Client Services/Billing Department

Cord Blood Registry
6550 S. Bay Colony Drive, Suite 100
Tucson, AZ, 85756

Monday to Friday (5am - 5pm PST)



By Fax



Cord Blood Registry
11915 La Grange Ave.
Los Angeles, CA 90025

To Pay By Check Send Payments To

Cord Blood Registry
25537 Network Place
Chicago, IL, 60673-1255
Please be sure to include your account number

Send us a message

Fill out the form below and a representative will contact you within 1-2 business days.
Please do NOT use this form to send any sensitive information such as passwords, credit card numbers, social security numbers.


Thank you!

Call 1-888-588-1292 for a courier* when your baby's cord blood is ready to be shipped to our laboratory.

Call For Pickup

Hospital pickup is available 24 hours a day, seven days a week. Please have the following available when you call:

  • Tracking number on the enclosed airbill
  • Hospital address (to confirm) and room number
  • Deposit ID (located on the green or white bar code label on the side of the kit)

* You are not required to use the courier option; you may use any express courier of your choice.