How Does The Process Work For Me?

The Enrollment Process

  • Kit Shipping Instructions Where do I send my kit?

    Call 1-888-588-1292 for One-Step ShippingSM* when your baby’s cord blood is ready to be shipped to our laboratory.

    Hospital pickup is available 24 hours a day, seven days a week. Please have the following available when you call:

    • Tracking number on the enclosed airbill
    • Hospital address (to confirm) and room number
    • Deposit ID (located on the green or white bar code label on the side of the kit)

    CBR’s One-Step ShippingSM* option makes returning your collection kit to our lab as simple as one phone call. CBR prearranges shipping with an experienced courier service. In order to take advantage of One-Step ShippingSM, you must use the enclosed airbill to return the kit.*

    You may check the status of your collection kit while in route to our lab by entering the airbill number (8 digit number printed in red on the top right-hand side of the airbill) on Quick International’s website: We will notify you by e-mail when your collection kit reaches our lab.

    * You are not required to use the One-Step Shipping option; you may use any express courier of your choice.

  • What happens after my babys cord blood has been stored successfully?

    As part of our complete customer service, we notify each of our clients after their newborns’ stem cells have been stored. If you provide CBR with your email address, you will receive instant notification the moment your baby’s cord blood is received at our lab. You will also be contacted by phone within seven business days of the sample being processed. Your baby’s Certificate of Deposit will be available through your online account three weeks after the cord blood has been received. This certificate can be viewed and printed for your records.

  • If my family ever needs the cord blood sample, how do we retrieve it?

    Should the need arise, CBR will work with your physician to make arrangements for confirmatory testing, release, and transportation of your baby’s stem cells to a designated hospital.

  • How do I enroll with Cord Blood Registry to save my newborn’s cord blood and/or cord tissue stem cells?

    The enrollment process is quick and easy. We offer two methods of enrollment for your convenience — either online or over the phone.

    Call 1.877.CORD.BLOOD
    Monday through Friday, 6:00 am to 8:00 pm PT
    Saturday and Sunday, 6:00 am to 4:00 pm PT
    We will ship your CBR CellAdvantage Collection Kit immediately after your enrollment is complete.

    Enroll in CBR’s cord banking services

  • What does enrolling with CBR mean?

    Enrolling with CBR means that you have decided to save your baby’s cord blood with CBR, a family bank. Saving privately means that your baby’s stem cells will be available for your family’s use, should the need ever arise and the family member is an HLA match for the stem cells. There is a fee to save privately, but you will not be charged until after your baby’s cord blood is safely stored.

  • When should I enroll with CBR?

    Many babies arrive before their due date. You only have one opportunity to bank your baby’s cord blood and cord tissue, so we strongly recommend making the decision during your second trimester, if possible. However, CBR can overnight a collection kit to you if your due date is near.

    Enroll in CBR’s cord banking services

  • I’m planning to adopt. How does that change the process?

    CBR has participated in hundreds of adoption cases for our clients. We are very experienced with the unique issues surrounding the adoption process as it relates to newborn stem cell collection and storage. For more details, please contact a Newborn Stem Cell Educator at 1.877.CORD.BLOOD.

  • How does CBR ensure the confidentiality of my personal information?

    CBR takes confidentiality seriously. Because of the sensitive nature of families’ medical information, all CBR employees sign confidentiality agreements. The collection and use of your personal information is governed by our privacy policy. Click here to view our privacy policy.

  • What if I do not live in the U.S.?

    We proudly serve clients in more than 80 countries around the world. International couriers are available to provide customs clearance and typically provide delivery to our laboratory within 36 hours of collection. International shipping fees will vary.

    Pricing for international cord banking