How Does The Process Work For Me?

The Enrollment Process

  • Kit Shipping Instructions Where do I send my kit?

    Call 1-888-588-1292 for One-Step ShippingSM* when your baby’s cord blood is ready to be shipped to our laboratory.

    Hospital pickup is available 24 hours a day, seven days a week. Please have the following available when you call:

    • Tracking number on the enclosed airbill
    • Hospital address (to confirm) and room number
    • Deposit ID (located on the green or white bar code label on the side of the kit)

    CBR’s One-Step ShippingSM* option makes returning your collection kit to our lab as simple as one phone call. CBR prearranges shipping with an experienced courier service. In order to take advantage of One-Step ShippingSM, you must use the enclosed airbill to return the kit.*

    You may check the status of your collection kit while in route to our lab by entering the airbill number (8 digit number printed in red on the top right-hand side of the airbill) on Quick International’s website: http://quick.aero/quickintl. We will notify you by e-mail when your collection kit reaches our lab.

    * You are not required to use the One-Step Shipping option; you may use any express courier of your choice.

  • What happens after my babys cord blood has been stored successfully?

    As part of our complete customer service, we notify each of our clients after their newborns’ stem cells have been stored. If you provide CBR with your email address, you will receive instant notification the moment your baby’s cord blood is received at our lab. You will also be contacted by phone within seven business days of the sample being processed. Your baby’s Certificate of Deposit will be available through your online account three weeks after the cord blood has been received. This certificate can be viewed and printed for your records.

  • If my family ever needs the cord blood sample, how do we retrieve it?

    Should the need arise, CBR will work with your physician to make arrangements for confirmatory testing, release, and transportation of your baby’s stem cells to a designated hospital.

  • How do I enroll with Cord Blood Registry to save my newborn’s cord blood and/or cord tissue stem cells?

    The enrollment process is quick and easy. We offer two methods of enrollment for your convenience — either online or over the phone.

    Call 1.877.CORD.BLOOD
    Monday through Friday, 6:00 am to 8:00 pm PT
    Saturday and Sunday, 6:00 am to 4:00 pm PT
    We will ship your CBR CellAdvantage Collection Kit immediately after your enrollment is complete.

    Enroll in CBR’s cord banking services

  • What does enrolling with CBR mean?

    Enrolling with CBR means that you have decided to save your baby’s cord blood with CBR, a family bank. Saving privately means that your baby’s stem cells will be available for your family’s use, should the need ever arise and the family member is an HLA match for the stem cells. There is a fee to save privately, but you will not be charged until after your baby’s cord blood is safely stored.

  • When should I enroll with CBR?

    Many babies arrive before their due date. You only have one opportunity to bank your baby’s cord blood and cord tissue, so we strongly recommend making the decision during your second trimester, if possible. However, CBR can overnight a collection kit to you if your due date is near.

    Enroll in CBR’s cord banking services

  • I’m planning to adopt. How does that change the process?

    CBR has participated in hundreds of adoption cases for our clients. We are very experienced with the unique issues surrounding the adoption process as it relates to newborn stem cell collection and storage. For more details, please contact a Newborn Stem Cell Educator at 1.877.CORD.BLOOD.

  • How does CBR ensure the confidentiality of my personal information?

    CBR takes confidentiality seriously. Because of the sensitive nature of families’ medical information, all CBR employees sign confidentiality agreements. The collection and use of your personal information is governed by our privacy policy. Click here to view our privacy policy.

  • What if I do not live in the U.S.?

    We proudly serve clients in more than 80 countries around the world. International couriers are available to provide customs clearance and typically provide delivery to our laboratory within 36 hours of collection. International shipping fees will vary.

    Pricing for international cord banking

  • Does COVID-19 impact my ability to bank?

    The outbreak of COVID-19 does not impact your ability to collect or store newborn stem cells with CBR.

    CBR recognizes that banking your child’s newborn stem cells is a once-in-a-lifetime opportunity. Our laboratories remain fully operational as we are committed to offering uninterrupted services for your family throughout this time. At this time there are no disruptions to the ability of our medical courier to pick up collection kits after birth. Our Client Services team is available to help you if you have any concerns at 1.888.932.6568.

    We are closely monitoring and following AATB (American Association of Tissue Banks), CDC, and WHO (World Health Organization) best practice recommendations across our laboratories and offices to mitigate risks associated with Coronavirus Disease 2019 (COVID-19).

  • Is my stored sample safe from COVID-19?

    Cord blood and cord tissue samples that have already been cryopreserved are not impacted by the current novel coronavirus or its resulting disease, COVID-19.

    Providing peace of mind that your samples are safely stored has always been our highest priority. As part of our standard operating procedures, we have many safety and security measures in place to help ensure the long-term protection of your stored samples. Our laboratory and storage facility located in Tucson, Arizona has multiple safeguards in place to ensure stability including two 9,000 gallon backup tanks of liquid nitrogen and a 750 kW backup diesel generator that can power necessary systems in the event of a power failure. Additionally, our systems perform more than 500,000 equipment checks and over 80,000 environmental and sample sterility tests per year.

    Samples in storage are safe from contamination. When we designed our systems, we included two safeguards to avoid cross-contamination of cord blood samples. First, each sample is processed individually in a closed system and hermetically sealed in a plastic overwrap before it is preserved. We also preserve units in vapor-phase liquid nitrogen, preventing any potential transfer of contaminants that might occur in liquid storage.

    While this situation is quickly evolving, we want to assure you that CBR is doing everything possible to maintain business as usual for our clients. If you have further questions about your stored sample(s), please call our Client Services team at 1.888.932.6568.

  • Given the COVID-19 crisis, is CBR financially stable?

    Yes. With nearly 30 years in business and nearly 1 million stored samples, as the industry leader our business is poised to move through this crisis. Our financial stability ensures continuous operations in the laboratory, storage facility, and our call centers.

    Also, at this time, there are no disruptions in our medical couriers’ ability to pick up collection kits after birth. We are here to support your future and your investment in your family’s future health.

  • COVID-19: Financial hardships and storage payments. What should we do?

    We understand that many people are dealing with a sudden transition in their work and home lives. If you are experiencing financial difficulties, and you have an annual storage invoice due, please contact Client Services at 1.888.932.6568. We are here to work with you.