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Call us at 1-888-932-6568 or schedule a call by providing your contact info and availability preference below.
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At CBR, your privacy is a priority for us. Please contact us any time with questions or comments about our privacy practices by email at privacy (at) cordblood.com or by snail mail at the address listed in the "What else should you know about your online privacy?” section.
You may be asked to provide information anytime you are in contact with CBR. This information may be personal information, which is data in a form that can be used to identify or contact a single person. We may also collect non-personal information, which is data in a form that does not allow for direct association with a specific individual (also “aggregate” or “anonymous”).
If you choose to enroll in newborn stem cell banking, CBR asks for certain personal information, including but not limited to your name, mailing address, e-mail address, credit card number, phone number and government-issued identification number, as well as certain health-related information – such as the expected due date, your health care plan, delivery hospital and doctor or midwife. Once you enroll, you are no longer anonymous to CBR. You will be given a CBR identification number, and you will be able to take full advantage of all that CBR has to offer. When you enroll, you will also be asked to set a security question or use a code to access your account online. And you will be required to provide an answer for authentication purposes when you log into your account.
You may request information about clinical trials without enrolling. You will be asked to provide your name, mailing address, email address, phone number, and medical condition in which you are interested. When you request information from CBR, we may ask for your name, email address, due date and other information that will help us assist you. Some information is required while other information may be submitted at your option.
In addition, we may ask you for personal information at other times, including but not limited to: when you answer a survey or quiz; when you enter a sweepstakes, contest or promotion sponsored by CBR; and when you report a problem with one of our sites or services. If you contact CBR, we may keep a record of that correspondence.
When you refer a friend or family member, CBR may collect the information you provide about that person, such as name, mailing address, email address and phone number.
CBR also collects information that does not personally identify you. This may include your domain name and IP address, but not your email address. This information ("Site Usage Information") may be aggregated to measure certain traffic patterns on our websites, such as the number of visits, average time spent on the website, pages viewed and so on. If we do combine non-personal information with personal information, the combined information will be treated as personal information, as long as it remains combined.
CBR's website, online services, email messages and advertisements may
(collectively "Cookies"). These Cookies help us better understand
user’s behavior: tell us which parts of our website people have
visited and facilitate and measure the effectiveness of advertisements
and web searches. A Cookie is a small amount of data that is sent to
your browser from a Web server and stored on your computer's hard drive.
All areas on CBR's website where you are prompted to log-in or that are
customizable require you to accept Cookies. Cookies that CBR places will
remain in place after you leave our website. You can delete Cookies by
following the instructions in your web browser. However, doing so may
result in certain features or services not being available to you.
We permit a limited number of authorized third parties, such as our advertising or analytics partners, to place Cookies through our websites to provide us with better insights into the use of our websites or user demographics, or to provide relevant advertising to you. These third parties may collect information, including non-personal information, about a consumer’s online activities over time and across different websites when he or she uses our website. For information about how to opt out from receiving anonymous advertising, please visit: http://www.neustar.biz/privacy/opt-out.
We do not use technology that responds to a “do-not-track” signal from your web browser.
Healthcare providers: If you provide your healthcare provider's information to us, we may disclose personally identifiable information you provided us with to that provider.
Service providers: We may disclose personally identifiable information about you to companies who provide services to CBR, such as information processing, extending credit, delivering products to you, managing and enhancing customer data, providing marketing assistance, providing customer service, processing orders, fulfilling orders and requests, and conducting customer research.
Marketing use: Your personal information will not be shared with third parties for their direct marketing purposes.
Others: We may disclose personally identifiable information about you if you request or authorize it. In addition, it may be necessary under law, legal process, litigation, and/or requests from public and governmental authorities, for CBR to disclose your personal information. We may also disclose information about you if we determine that disclosure is necessary or appropriate for purposes of national security, law enforcement, or other issues of public importance.
We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations, rights or safety or the rights or safety of others. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.CBR may share non-personal information with third parties for any purpose.
CBR takes precautions – including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.
There are several places on the CBR site where you can transmit credit card information in order to complete a purchase transaction or for verification purposes. Anytime we ask for a credit card number we transmit that number in an encrypted format. For instance, we may use SSL (secure socket layer) encryption.
CBR uses a variety of means to protect personal information provided by users of the website, including the usage of firewalls and other security measures on its servers. No server, however, is 100% secure, and you should take this into account when submitting personal or confidential information about yourself on any website, including this one.It is also important for you to help protect against unauthorized access to your information. You are solely responsible for signing off from our website each time you finish using it and for securing your log-in information and security responses. Any transactions using your log-in and security responses will be deemed to be authorized by you.
If you prefer not to receive information from us, please let us know by calling: 1.888.932.6568, Option 1 or by sending an email to: email@example.com. Please be sure to include your email address, mailing address, full name and specifically what information you do not want to receive. If you no longer wish to receive promotional email communications from us, simply click on unsubscribe and we will add you to our "do not contact" list. We may still send you transactional emails about your account after you opt-out from promotional emails. If you no longer wish to receive any newsletter to which you previously subscribed through this website or any other communication from CBR, please follow the "opt out" link in the relevant communication or send us an email to the email address above.
If you would like to update or correct your email address, mailing address or other personal information with us, you may call: 1.888.932.6568, Option 1; send an email to: firstname.lastname@example.org or simply edit your information by logging into the "My Account" page of our website.
You may also contact us by mail at: Cord Blood Registry, 6550 South Bay Colony Drive, Suite 100, Tucson, AZ 85756, Attn: Customer Service.
Please note that any requests to remove or update your personal information may take up to 10 days for your email request and 6-8 weeks to process your postal mail request and you may continue to receive communications during this time.
The California Consumer Privacy Act (“CCPA”) provides California residents with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.
Sale of Personal Information
We do not “sell” your personal information as we understand that term to be defined by the California Consumer Privacy Act and its implementing regulations. We have not sold your information in the past 12-months.
California residents have the right to not be discriminated against for exercising their rights as described in this section. We will not discriminate against you for exercising your CCPA rights.
Your Rights With Regard to Your Personal Information
As a California resident, you also have the right to designate an agent to exercise these rights on your behalf. This section describes how to exercise your rights and our process for handling those requests.
Categories of Information We Collect & Sources From Which Information is Collected
|A. Identifiers||A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers.||Web application, phone, email, fax||YES|
|B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).||A name, signature, Social Security number, physical characteristics, address, telephone number, driver's license or state identification card number, insurance policy number, education, employment, employment history, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories.||Web application, phone, email, fax||YES|
|C. Protected classification characteristics under California or federal law.||Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).||NO|
|D. Commercial information.||Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.||Web application, phone, email||YES|
|E. Biometric information.||Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.||NO|
|F. Internet or other similar network activity.||Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.||Web application||YES|
|G. Geolocation data.||Physical location or movements.||NO|
|H. Sensory data.||Audio, electronic, visual, thermal, olfactory, or similar information.||NO|
|I. Professional or employment-related information.||Current or past job history or performance evaluations.||Web application, in person, email||YES (Full and part-time CBR Employees)|
|J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).||Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.||NO|
|K. Inferences drawn from other personal information.||Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.||NO|
Other states (Nevada, for example) have similar consumer protection statutes with which we comply. We will protect the data of residents of those states in a manner that is consistent with the relevant statute and substantially similar to the way in which we comply with the CCPA. Residents of those states may also contact us at email@example.com.
We control and operate this website from our offices in the United States. Any information you provide to CBR through this website is stored and processed on CBR servers in the United States or on those of our third party service providers. We do not represent that materials on this website are appropriate or available for use in other locations. Persons who choose to access this website from outside the United States do so on their own initiative, and are responsible for compliance with local laws, rules and regulations, if and to the extent applicable.
Please keep in mind that whenever you voluntarily disclose personal information online - for example on message boards, through e-mail, or in chat areas - that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.
This website is not intended to collect or maintain personally identifiable information from persons under 13 years old. IF YOU ARE UNDER 13 YEARS OF AGE, PLEASE DO NOT USE OR ACCESS THIS WEBSITE. If CBR learns that personally identifiable information has been collected from a person under 13 years old without verifiable parental consent, CBR will take the appropriate steps to delete this information.
Effective Date: January 1, 2020
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